Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • All your support requests will be replied to in maximum one hour after the ticket or e–mail was submitted. If your case requires further assistance from a system administrator, we will forward the support ticket or the e–mail to the person on duty, without delay and we will leave a note to inform you that more time will be needed for finding the best solution. If you order the Optional Admin Services package, all of the tasks included there will be completed whenever you decide.

  • Top quality support service

  • An Exceptional Client Care Service

  • We will be online for you 24–7–365 to reply to any enquiries that you may have related to our Web Control Panel or any of the apps that we have installed for you on the dedicated hosting server. In case you also require assistance handling server management tasks, check out our Optional Admin Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and restarting procedures, plus software installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped our Web Control Panel with a comprehensive knowledgebase, which includes detailed explanations of all its features and functions. Furthermore, we have created exhaustive video tutorials that will further demonstrate to you how to carry out a given task or solve a typically encountered problem. The help articles and the tutorial video clips are easily accessible from each Web Control Panel section via the Videos and Help buttons situated in the top right corner.